Flume Law Firm Enhances Client Experience and Reduces Overhead with Project Cowork
Flume Law Firm, a trusted legal practice in San Antonio, consists of a lawyer, three additional attorneys, and two staff members. When their long-term lease ended, they sought a workspace solution that would not only meet their operational needs but also elevate their client experience. Project Cowork proved to be the perfect partner, offering services that seamlessly integrated into their business operations.
The Challenge
Flume Law Firm faced a series of challenges with their previous office setup:
- Poor landlord communication: Persistent building and service issues distracted from their work.
- Oversized space: With a team of six, they needed a smaller, more efficient space.
- Lack of client amenities: Their previous office offered no premium experience for visiting clients.
- Operational inefficiencies: Managing reception duties, mail, and meeting arrangements took time and resources away from serving clients.
These challenges made it clear they needed a workspace solution that offered more than just office space.
The Solution
By transitioning to Project Cowork, Flume Law Firm found a workspace that addressed their operational needs while significantly enhancing their client interactions:
- Reception Services: Community managers operate as their receptionist, greeting clients, offering free coffee or tea, and ensuring clients are comfortable in the atrium until the Flume team is ready to meet them.
- Private Offices: Professional, private spaces for their team to work and meet clients.
- Conference Rooms: Access to six high-tech boardrooms for client consultations as needed.
- Turnkey Amenities: Fully managed services, including internet, janitorial, and building maintenance, allowed Flume Law Firm to focus solely on their legal work.
- Cost Efficiency: Outsourcing reception and client services saved the firm the cost of hiring a full-time receptionist while elevating their service quality.
Utilizing Project Cowork
Flume Law Firm has fully integrated Project Cowork’s services into their daily operations. Their private offices provide a professional and functional workspace, while the reception services serve as an extension of their business. When clients arrive, they are greeted at the front desk, treated like members, and offered complimentary refreshments.
The community managers notify the Flume team when clients are seated in the atrium, creating a seamless and professional experience for both clients and the legal team. This attention to detail has made a lasting impression on their clients, reinforcing their reputation for excellence.
The Results
Since partnering with Project Cowork, Flume Law Firm has seen transformative results:
- Enhanced Client Experience: Clients appreciate the welcoming reception and high-quality environment, setting a positive tone for their meetings.
- Cost Savings: Eliminating the need for a full-time receptionist has significantly reduced overhead expenses.
- Streamlined Operations: Turnkey services allow the team to focus entirely on their legal practice without being burdened by administrative tasks.
- Improved Team Morale: A professional, well-maintained workspace and access to community amenities have boosted team satisfaction.
With Project Cowork, Flume Law Firm has elevated their operations and client services, creating a professional, efficient, and client-focused environment that supports their growth and success.